Do you have a return policy?
Retail Products
If for any reason you are not completely satisfied with The Creative Native retail purchase, you may return it (you are responsible for applicable return shipping costs) within 14 days of receipt and receive store credit for a future purchase. * Retail Products include: Acrylic Blocks, Coaters, Magnets, and Mini Canvas Gallery Wrap Panoramas
Special Editions and Wall Art
Special Editions and Wall Fine Art are custom-made and as such, we are unable to offer returns or exchanges.
What happens if my package arrives damaged?
Retail Products
Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your Retail Products package arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 10 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review. If your request is approved, we will pay for the cost of shipping the new product to you.
* Retail Products include: Acrylic Blocks, Coasters, Magnets and Mini Canvas Gallery Wrap Panoramas
Email rma@thecreativenative.art
Special Edition and Wall Fine Art
If this package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to rma@thecreativenative.art if possible. A request for repair or replacement will only be honored if submitted within 7 days of delivery. If there is a preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email.
A representative of The Creative Native,LLC* gallery will contact you within 2 business days with further instructions. It is our full intention to handle your repair or replacement as soon as possible.
Neither The Creative Native, LLC nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt.
Do you have a return policy?
Retail Products
If for any reason you are not completely satisfied with The Creative Native, LLC retail purchase, you may return it (you are responsible for applicable return shipping costs) within 14 days of receipt and receive store credit for a future purchase.
* Retail Products include: Acrylic Blocks, Coasters, Magnets and Mini Canvas Gallery Wrap Panoramas.
Special Edition and Wall Fine Art
The Creative Native, LLC Special Editions and Wall Fine Art are custom-made and as such, we are unable to offer returns or exchanges.
Can I exchange my Special Edition or Wall Fine Art artwork for different photograph?
Each Creative Native Special Edition and Wall Fine Art is custom produced to order. As such, we are unable to change your artwork once order is placed.